Privacy Policy
Understanding how we protect your personal information and respect your privacy rights while delivering quality financial education services
Last Updated: January 15, 2025
Information We Collect
Personal Information
When you register for our learning programs or contact us, we collect basic information like your name, email address, and phone number. We also gather details about your educational background and professional interests to customize your learning experience.
Name, email address, phone number, and mailing address for communication and program delivery
Learning progress, assessment results, and course completion records to track your development
Device information, IP address, and browsing patterns to improve website functionality
Work experience and career goals to personalize educational recommendations
Automatically Collected Data
Our website automatically collects certain information about your visit, including pages viewed, time spent on the site, and technical details about your device. This helps us understand how students use our platform and identify areas for improvement.
We use cookies and similar technologies to enhance your browsing experience and remember your preferences. You can manage cookie settings through your browser, though some features may not work optimally if cookies are disabled.
Information from Third Parties
Occasionally, we receive information from educational partners or professional networks when you interact with our collaborative programs. This might include verification of certifications or recommendations from industry professionals.
How We Use Your Information
Your information helps us deliver personalized education services, communicate important updates about your programs, and continuously improve our offerings. We analyze usage patterns to develop better learning materials and identify topics that resonate with students.
Providing access to courses, tracking progress, and issuing certificates upon completion
Sending course updates, educational resources, and responding to your inquiries
Analyzing student feedback and usage data to enhance our educational programs
Meeting regulatory requirements and protecting against fraud or misuse
Data Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share certain data with trusted service providers who help us operate our educational platform, such as payment processors, email services, and learning management systems.
In specific circumstances, we might disclose information to comply with legal requirements, protect our rights, or respond to valid government requests. We'll always notify you of such disclosures unless prohibited by law.
Your Privacy Rights
Under Philippine data protection laws, you have several important rights regarding your personal information. We've designed simple processes to help you exercise these rights effectively.
Request a copy of all personal information we have about you, including how it's being used
Update or correct any inaccurate personal information in our records
Request deletion of your personal information, subject to legal and contractual obligations
Restrict how we use your information while maintaining your account access
Receive your data in a standard format to transfer to another service provider
Opt out of certain types of data processing, particularly for marketing purposes
Data Security Measures
We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, access controls, and regular security assessments.
All sensitive data is encrypted both in transit and at rest using industry-standard protocols
Strict authentication and authorization procedures limit data access to authorized personnel only
Periodic security assessments and vulnerability testing to maintain protection standards
Ongoing privacy and security training for all team members who handle personal information
Data Retention Policy
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.
Maintained while your account is active and for 2 years after last activity to preserve learning records
Kept for 7 years to support certificate verification and professional credential requirements
Retained for 3 years to resolve disputes and maintain service quality documentation
Maintained for 10 years as required by Philippines financial record-keeping regulations
International Data Transfers
Some of our service providers operate internationally, which means your information might be processed outside the Philippines. We ensure these transfers comply with applicable data protection laws and implement appropriate safeguards.
When transferring data internationally, we use standard contractual clauses and verify that recipient countries provide adequate protection levels. You have the right to request details about any international transfers affecting your data.
Children's Privacy Protection
Our educational services are designed for adults and professionals. We don't knowingly collect personal information from individuals under 18 years old. If you're under 18, please have a parent or guardian contact us before registering for any programs.
If we discover we've inadvertently collected information from someone under 18, we'll delete it immediately and notify the relevant authorities as required by law.
Changes to This Policy
We occasionally update this privacy policy to reflect changes in our practices, legal requirements, or service improvements. When we make significant changes, we'll notify you via email or through prominent website notices.
We encourage you to review this policy periodically to stay informed about how we protect your information. The effective date at the top of this page indicates when the current version was last updated.
Privacy Questions & Requests
Have questions about our privacy practices or want to exercise your data rights? We're here to help with any privacy-related concerns.
help@extraonlinegame.com
+63 929 324 0038
Unit 149, SM City Masinag, Marcos Highway, Barangay Mayamot, Antipolo, 1870 Rizal, Philippines